Zendesk vs Freshdesk: A Comparative Review of User Experiences

Zendesk wins the self-service tools category because it provides extensive help center customization options. Users with light access–such as knowledgeable agents and supervisors–can be added to tickets for browsing and feedback. While light agents cannot interact with the customer on the ticket, they can make notes and interact privately with other team members and agents […]

Chatbots for eCommerce Good or Bad?

Use those insights to improve user experience and internal processes. A chatbot performance page that shows user flow types, and who engaged or didn’t engage with the chatbot. As you can see, there are many advantages to adding a chatbot to your eCommerce business. It’s worth noting that, according to a survey reported by Forbes, […]

The Impact of Generative AI Chatbots in Healthcare and Pharma

The algorithms are learning, and more data is being added to repositories every day. A US-based care solutions provider got a patient mobile app integrated with a medical chatbot. The chatbot offered informational support, appointment scheduling, patient information collection, and assisted in the prescription refilling/renewal. This helps to improve service levels without wasting customers’ time […]

7 Exciting eCommerce Chatbot Examples

On the other hand, in case of the delivery of a defective product, a customer makes sure to post a bad review. Opening your website or app can feel like too much effort, they don’t want to switch across platforms. ECommerce businesses that can’t maintain instant support tend to shut down because competitors were operating […]


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